Luis Zambrano

About Me

I'm a Technical Account Manager at AWS doing project coordination and enterprise support work for FAANG customers. I've led a VR game launch on GameLift (70% infrastructure reduction, caught pre-launch bottlenecks), managed live ops for global streaming events, coordinated 6PB enterprise data migrations, and presented GPU capacity plans for AI deployments on Bedrock.

Before AWS, I spent 8 years at GoDaddy progressing from support to sysadmin to TAM. I also hold a Master's in Game Production. The skills translate across domains: coordinating cross-functional teams, identifying risks early, building systems from scratch, and shipping on time.

I'm bilingual (English/Spanish) and work across gaming, enterprise infrastructure, and AI/ML. Looking for roles where production coordination, technical depth, and cross-functional delivery matter.

12+ Years Experience

70% Cost Reduction (VR Launch)

6PB Data Migrated

1,600+ GPU Instances Tracked

Skills & Expertise

Cloud & Infrastructure

AWS EC2 S3 EFS FSx Lambda CloudWatch Kubernetes Terraform Docker

AI/ML & HPC

Amazon Bedrock GPU Infrastructure P4/P5 Instances HPC Workloads AI Deployment

Technical Skills

Linux Python SQL Bash Networking Troubleshooting APIs

Professional

Enterprise Customers Stakeholder Management Technical Writing Training & Enablement Project Management Scrum Master

Experience

Technical Account Manager

Amazon Web Services (AWS)

2022 - Present

Led production coordination for VR multiplayer game launch on AWS GameLift. Right-sized infrastructure by 70% (334 → 100 instances). Identified TPS limits pre-launch that would have caused 4+ minute wait times
Oversaw live operations for high-visibility global streaming event. Managed 3 team leads across engineering, infrastructure, and operations. Zero issues
Presented GPU capacity plans to Director and VP-level leadership for AI workloads on Amazon Bedrock. Built business case and tracking for 1,600+ P4/P5 instances
Orchestrated 6PB data migration (3 x 2PB projects) involving 5 AWS service teams, customer engineering teams, and third-party tier-1 operations. Solved technical edge cases beyond default service capabilities while coordinating cross-functional dependencies and maintaining production stability
Built production tracking systems from scratch using Smartsheets and Salesforce. Compressed issue resolution from weeks to days
Published game analytics GameJam for AWS technical community

System Administrator

GoDaddy

2020 - 2022

Managed enterprise hosting infrastructure and customer escalations
Automated SSL certificate deployment across servers and containers
Configured firewalls, optimized Apache/MySQL performance
Mentored Tier 1 and 2 Technical Account Managers

Adjunct Faculty

Bryan University

2020 - 2022

Taught Introduction to Web Development (HTML, CSS, Linux)
Taught Workplace Technologies (IT architecture, enterprise systems)
Developed curriculum and led live instructional sessions

Technical Account Manager II

GoDaddy

2018 - 2020

Provided white-glove support for managed services customers
Resolved complex server configuration and performance issues
Built training programs that reduced new hire ramp time and increased internal hiring pool

Hosting Support

GoDaddy

2012 - 2018

Progressed from support to technical sales to system administration
Mentored agents on troubleshooting DNS, scripting, and malware issues
Leveraged bilingual skills (English/Spanish) to support diverse customer base

Portfolio

Select projects showcasing technical leadership and impact

📊

$1.57B AI Infrastructure Approval

Built business case and secured executive approval for GPU capacity to support enterprise AI workloads on Amazon Bedrock. Presented to directors and VPs across multiple organizations.

AWS AI/ML Executive Influence Capacity Planning

🔄

6PB Enterprise Data Migration

Led cross-functional coordination for petabyte-scale data migration across three storage platforms (EFS → FSx → OpenZFS) for a major streaming company. Zero downtime, all milestones met.

Data Migration Cross-Team Coordination Enterprise

🎮

VR Multiplayer Game Launch

Technical producer for VR multiplayer title on AWS GameLift. Identified TPS bottleneck pre-launch that would have caused production outage. Delivered 70% infrastructure cost reduction through right-sizing.

GameLift Game Production Performance

📈

GPU Fleet Tracking System

Built internal tracking system from scratch to monitor 1,600+ GPU instances across P4/P5 families. Created dashboards for capacity planning and utilization visibility.

HPC Dashboards Monitoring

📚

Bedrock Best Practices Program

Initiated field enablement program for Amazon Bedrock when no official materials existed. Created training content, competitive comparisons, and technical documentation.

Enablement AI/ML Documentation

🎯

Game Analytics Workshop

Published game analytics GameJam for AWS technical community. Combined game development expertise with cloud analytics to create hands-on learning experience.

Gaming Analytics Workshop